At the beginning of the meeting, Ni Sailong, President of Haiwu Group, first delivered an opening speech for the conference, extending a warm welcome to the service provider partners who came from afar, and sincerely thanking the national service provider partners for their trust and unsparing support to Haiwu Group. Since 27 years, Haiwu has been adhering to the after-sales service concept of "customer-centric, rapid response, immediate action, sincerity to eternity, ring the phone, concentrate thoughts, ring no more than three rings, installation in one step, maintenance once thorough, daily affairs are completed, and the sun is clear", providing customers with zero-distance after-sales service experience.



Sincere cooperation and building dreams together. Xiao Zhongxiao, executive vice president of Haiwu Group, introduced the development overview and future overall strategic plan of Haiwu Group. Mr. Xiao stressed that in the face of new development opportunities and challenges, in 2023, Haiwu Group should focus on products and services, win market recognition and customer trust with "extremely fine products, extremely high quality, extremely fast delivery, and excellent service", and jointly open up a new world with the help of Haiwu's strong R&D strength, strong manufacturing capabilities, and perfect after-sales service system, so as to achieve value symbiosis and win-win results.

Customer-centric, sincere forever. Li Shirui, deputy director of the technical service department of Haiwu Group, reviewed and summarized the work results in 2022 and made a comprehensive strategic deployment of the work plan for 2023. He said that in 2022, with the joint efforts of all service provider partners and all employees, the satisfaction of after-sales installation services has made significant progress, but it still needs to redouble efforts to reach the target of 100%. Haiwu after-sales service center is guided by customer needs, and will meet customer needs through continuous technological innovation and agile response capabilities in the face of increasingly complex installation environments and professional application scenarios.

In line with the development trend of low-carbon and energy-saving in the data center industry, Sun Zhe, channel and industry director of Haiwu Group, introduced Haiwu's digital energy products and typical applications of Haiwu products in various industries. In addition, it also introduced the relevant policies of dealers, and encouraged channel service providers to work together to create a new chapter of cooperation through a detailed analysis of market share and brand strength.

Specialize in heat pumps and send warmth with heart. Wang Zhibi, director of the clean energy business department of Haiwu Group, introduced clean energy products and their cases applied in heating, heating and cooling, hot water, drying, breeding and other fields, and the investment promotion policies of Haiwu heat pump product agents, so that on-site service providers have a more comprehensive and systematic understanding of Haiwu's clean energy products.

When talking about the topic of "how to improve product quality through effective installation and maintenance", Mr. Martin (Chen Rongchang), the chief technical engineer of the technical service department of Haiwu Group, shared with the participating service providers the suggestions on the rectification of electrical and HVAC process problems, the storage of materials and equipment, the construction and installation of water pipelines, the construction and installation of refrigerant pipes, and the start-up and commissioning (oil filling, pressing, vacuuming, fluorine filling).

Exchanging service experience is an important part of the annual service provider partner conference. The leaders of Haiwu Group jointly organized the activities of listening to partners, comprehensively understanding the demands of service provider partners, and answering the hot issues that partners are concerned about one by one, helping them grow together and move forward bravely together.

In April, under the guidance of professional docents, Haiwu's excellent service providers visited the Dongguan production and manufacturing base (including sheet metal, two instruments, final assembly), exhibition hall and prototype exhibition to gain an in-depth understanding of the rigorous production process and exclusive ingenuity manufacturing of Haiwu air conditioners. The park environment 6S is clean and tidy, the workshop equipment is neat and uniform, and the employees in the workshop are full of vitality, leaving a good impression on the service providers.

Brilliant crowning and full of glory. The conference held a grand award ceremony, and presented a total of four awards, including "Timely Service Award", "Service Quality Award", "Growth Breakthrough Award" and "Sincere Cooperation Award", to commend the outstanding service providers who have worked together along the way, and thank them for their trust and firm support to Haiwu Group in the past year. In this award, the award-winning service providers are the best among the many outstanding people, let us witness this shining moment together!