Service Principles
Zero-distance Service
Online service
365 days, 24*7 support, respond within 2 hours, and warranty repair service within 48 hours. First-contact accountability ensures seamless guidance and follow-up. Customizable service plans upon request.
2HOURS
Respond within 2 hours
4HOURS
Arrive on-site within 4 hours (urban areas)
24HOURS
Arrive on-site within 24 hours (out-of-province)
48HOURS
Complete repair services within 48 hours
5DAY
Follow-up within 5 days
The implementation of this service principle will be dynamically adapted in accordance with specific scene
requirements, product status and service feasibility. The final execution standard will be based on the
signed service agreement
